RAMSOL PVT LTD is recruiting, in Chennai, Experienced candidate for Project Lead – Data Management Operations jobs having experience for 3-8 years for BPO/ITES performing the function of ITES/BPO/KPO, Customer Service, Ops.

Experience: 3 - 8 Years

Location: Chennai

Eligibility / Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type: BPO/ITES

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Jobs Description

Profile Summary:
The position will report to Deputy Manager ? Payer Operations. The Payer operations group is a captive unit being set up by the Healthcare and Science business in India to undertake data management activities supporting our healthcare payer operations teams located in the US and India.
The position will lead a team of data managers responsible for installing and/or updating and maintaining healthcare databases. Provide leadership in defining and improving core production processes, managing client projects and developing staff. Work with other team leads/managers in the payer operations department (both in the US and India) to develop data management practices that enhance teamwork and effectiveness.
Day to Day Responsibilities
Consistently deliver usable databases on time and within budget while conforming to client expectations for content and quality
Recruit, hire, develop and supervise technically proficient and highly motivated team capable of designing and implementing databases.
Develop in-depth familiarity with client-supplied data and with internally developed tools used to assess data quality and build requisite databases.
Assist the team to investigate and resolve data quality issues and escalate situations according to department processes.
Support and encourage the design, maintenance, execution and documentation of system tests and requirements validation tests; support user acceptance testing as needed.
Assist teams with understanding of data specifications and resolution of data quality issues.
Provide resource/time estimates to client teams for new projects and changes to existing client projects.
Ensure follow-through on the project initiation process so all projects has a clearly defined scope, delivery, budget and quality targets before the work begins.
Recognize and manage out-of-scope activities so appropriate actions can be taken to reset client expectations.
Coordinate design and implementation of work processes capable of meeting customer requirements consistently and efficiently; coordinate staff to ensure that production projects are delivered on-time, within budget, and fit for use.
Reviewing system generated reports and administrative reports that detail productivity and quality of the group and individuals within it.
Examples of responsibilities:
Mentor data management staff on complex ETL (extract transformation and load) logic using tools such as Datastage.
Learn database update process activities.
Identify and resolve data quality issues during testing.
Gain understanding of tools, such as DataStage, DataProbe, Advantage Suite, Data Profiler, Data Model Manager and other applications.
Mentor data management staff on troubleshooting ETL errors.
Provide assistance on Account Team data management questions.
Provide guidance on standards and processes.
Mentor data management staff on project logistics and management.

Desired Profile:

General requirements
* Bachelor?s degree or equivalent experience.
* 3.5-5.5 years experience in a reputed ITES/BPO company (No voice, no email/chat) with 2 years of supervisory experience
Ability to develop, communicate and implement plans based on department objectives.
* Experience in designing work processes with clear roles, accountabilities and performance measures.
* Experience with Microsoft Office applications and with database technologies
* Willingness and ability to travel internationally
* Demonstrates effective supervisory skills.
Specific requirements
Communication:
Demonstrates leadership and strong presentation skills.
Reviews and edits written communication of others.
Effectively translates results of technical work into business results for client.
Interpersonal Skills:
Demonstrates conflict resolution skills.
Uses effective teambuilding, mentoring, coaching/feedback and persuasion skills.
Demonstrates ability to establish effective relationships with diverse functional teams.
Problem Solving:
Uses experience and content expertise to quickly identify and resolve common problems.
Assists team to identify and resolve complex problems.
Performs work that involves processing and assimilating information to solve problems that are not clearly defined.
Identifies problems and suggests possible, sometimes innovative, solutions.
Independent Judgment:
Uses cross-functional knowledge to inform decisions, taking multiple factors into account.
Understands impacts that decisions may have on other teams.
Independently performs assignments by developing appropriate instructions and methods.
Directs/manages project and staff resource planning.

Company Profile:

Our Client is a leading global provider of integrated information-based solutions to business and professional customers. Headquarters in USA, with operations in 92 countries.

Company Name: RAMSOL PVT LTD

Contact Name: Koteswara Rao

Address:
26, Kattabomman Street Radha Nagar
CHENNAI,Tamilnadu,India 600001

Website: http://www.ramsol.in/

Email: koti@ramsol.co.in

Telephone: 91-44-22655886

How to apply :-

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