Aspire Systems is recruiting, in Chennai, Experienced candidate for Technical -Senior Support Executive having experience for 3-5 years for IT-Software/ Software Services performing the function of ITES/BPO/KPO, Customer Service, Ops.

Experience: 3 - 5 Years

Location: Chennai

Eligibility / Education: UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type: IT-Software/ Software Services

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Jobs Description

Role: Senior Support Executive
Yrs of Experience: 3 - 5 yrs
Location : Chennai
Job Description:
24x7 global helpdesk support through Phone, Email, Office Communicator, etc?
24x7 helpdesk support to monitor system generated notifications of server status
Analyze the service requests by asking intelligent questions and appropriately escalate it to the next level of support
Follow-up with the Level-2 and Level-3 team on the assigned tickets and update the customer frequently
Effective additions to the Knowledge Base for every type of service request through the knowledge base manager
Interested candidates please forward your profile to srividya.bhaskar@aspiresys.com

Desired Profile:

Role: Senior Support Executive
Yrs of Experience: 3 - 5 yrs
Location : Chennai
Job Description:
24x7 global helpdesk support through Phone, Email, Office Communicator, etc?
24x7 helpdesk support to monitor system generated notifications of server status
Analyze the service requests by asking intelligent questions and appropriately escalate it to the next level of support
Follow-up with the Level-2 and Level-3 team on the assigned tickets and update the customer frequently
Effective additions to the Knowledge Base for every type of service request through the knowledge base manager
Interested candidates please forward your profile to srividya.bhaskar@aspiresys.com

Company Profile:

Aspire Systems is a fast-growing outsourced product development firm focused on helping software companies create innovative products. Aspire has hundreds of man-years of experience working as an engineering partner for software companies.
Aspire?s product development team is spread between its offshore innovation center in Chennai, India, and offices in the United States. Aspire understands and is committed to meeting the unique and complex needs of software product companies.
Aspire?s niche focus has enabled us to record an annualized growth of over 150% for the past two years. Today, Aspire stands as an obvious choice for software product companies who want to harness the dual power of outsourcing and offshoring. Aspire facilitates rapid time-to-market at lower development costs by providing comprehensive services in the areas of product development, advancement, testing, implementation and maintenance.

Company Name: Aspire Systems India (P) Ltd

Contact Name: srividya

Address:
Aspire Systems India (P) Ltd
Plot No H -2,SIPCOT INFORMATION TECHNOLOGY PARK
Navalur Post, Siruseri Kancheepuram District.
CHENNAI,Tamilnadu,India 600001

Website: https://www.aspiresys.com/

Email: srividya.bhaskar@aspiresys.com

Telephone: 91-44-554000

How to apply :-

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